Shipping & Delivery

PROCESSING TIME

Orders placed after noon PST will ship next business day. Orders placed after 12PM PST on Friday will ship out Monday.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When selecting our free 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

MISSING ORDER

If you're missing items or a shipment, contact us within 30 days of ship date.

TRACKING MY ORDER

If you selected a traceable shipping option, please follow these steps to trace your package:

• Log in to your account
• Go to the homepage and click on your name
• Click on "Order History"
• Click on the order number for the order you would like to track
• Click on the tracking link that appears below each item

SHIPPING RESTRICTIONS

COUNTRY SHIPPING RESTRICTIONS

Due to restrictions from our financial partners, ARKA does not ship to the following countries:

• Belarus
• Burma
• Congo
• Cote d'Ivoire
• Crimea
• Cuba
• Iran
• Iraq
• Liberia
• Libya
• North Korea
• Somalia
• Sudan/South Sudan
• Syrian Arab Republic
• Yemen
• Zimbabwe

DUTIES & TAXES

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.