Returns & Exchange
POLICY
We will accept returns within 15 days for a full refund and within 30 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
TRACKING MY RETURN
DOMESTIC
Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on UPS.com.
REFUNDS
DOMESTIC
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
EXCEPTIONS
SHIPPING CHARGES
Shipping charges on expedited orders are not refundable.
MODIFIED POLICY
If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
HOLIDAY RETURNS
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
RETURNS SENT IN ERROR
In the event that you have mistakenly returned an item to ARKA that was not purchased from ARKA please contact Customer Service by phone (XXXX) or via email contact@arkacollective.com as soon as possible. While we will attempt to assist you with locating and recovering the non-Arka item, Arka can not be held responsible for replacing, returning or otherwise compensating you for any non-Arka items that you may have accidentally sent to Arka.
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately.
AUTHENTICITY/WARRANTY
ARKA only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. ARKA warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.
After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.